The VaporGenie Lifetime Warranty
All VaporGenie products are sold with a lifetime manufacturer's warranty covering product defects and unreasonable failures. If your VG comes apart, cracks or otherwise fails with normal use, we will replace it. All we ask is that you send us a picture of the failure via the form on our website or by email. You do not need to return the broken VG.
There are some exceptions to the VaporGenie warranty: Soot-clogged filters are not covered, because soot accumulation is a result of improper use. Glass VaporGenie pipes are NOT covered against breakage. Generally, damage caused by misuse such as burning your VaporGenie pipe are not covered.
We provide full refunds or exchanges for returned, UNUSED VaporGenie pipes and all other UNUSED products from our website.
• Refund includes shipping fee from your original order.
Sorry, but we DO NOT provide refunds for used VG pipes.