We only sell replacement tops to prior VG owners. Classic tops are $25, Glass tops are $33 with free shipping. If you think you need a replacement top due to a loss of performance it may be that you need only to remove soot deposits from the filter.
Before contacting us about a replacement tops carefully read the information below about Soot and Ceramic Filters
If after reading the Soot Info below, you still think you need a replacement top, click the REPLACEMENT TOP REQUEST FORM HERE and we will contact you with further instructions for ordering replacement tops.
We encourage Glass VG owners to buy the top without the filter available here and using the filter from their broken top. You can buy it right now, without having to wait to hear back from us.
SOOT AND CERAMIC FILTERS
If a VaporGenie pipe is used incorrectly (and the lighter flame is touched to the ceramic). soot can be deposited on the ceramic filter. This causes some bad things to happen: 1) the incompletely burned flame components create disagreeable flavors, unhealthy particles and dirty vapor, and 2) the soot will eventually clog the ceramic filter, rendering it unusable. This is why we always tell people to never ever contact the flame to the ceramic. The flame does not crack, burn or in any way damage the ceramic. The underlying ceramic is fine, but the soot causes problems.
Soot buildup does not happen with normal, proper use of the VaporGenie, wherein the flame does not make contact with the ceramic. Soot appears as a pitch-black area on the dark gray ceramic. Soot will not damage the ceramic, but it will eventually clog the ceramic filter after repeated improper uses. When clogged with soot, the ceramic filter will be impossible to inhale through; therefore rendering your VaporGenie nonfunctional. Partially clogged filters will have impaired performance.
|This is what soot deposition looks like. The black circle is soot. Normal, clean ceramic appears gray. Do not worry about your filter if you notice a black spot like this. It will disappear with normal use and it will not affect the performance. The heat from the applied flame will eventually cause the soot to burn off.||This is what a soot clogged filter looks like. It is completely black. If this is what your filter looks like, you have been using your VaporGenie improperly. It will become clogged if you continue to contact the flame to the ceramic. VaporGenie does not provide warranty replacements for soot-clogged filters. Please clean the ceramic using the one of the methods described below.|
Removing soot from your VG filter is accomplished by one of two different methods depending on the style of VG you have. The easiest method is to remove the filter and heat it to red hot using a propane torch. Filters can be easily removed from all Glass VGs and from New Style Classics and Hand carved tops. Removing the filter is usually done only to remove soot (accumulated from improper use). Removing the filter and retaining ring also allows for a more thorough cleaning.
Note: This procedure is NOT normal or routine maintenance. With normal use, you will NEVER need to do this with your VG. This soot-removal process is ONLY necessary if your VG has been so thoroughly abused and misused for such a long period of time that the ceramic filter is clogged with soot.
First you need to determine if you have the new style top with a user replaceable filter. In the older VG classic and Handcarved products (manufactured before July, 2011), the filters are not removable. If your eyelet is round and not octagonal then you CAN NOT remove the filter from your VaporGenie. If you have an old style top, you can only remove soot by the vacuum cleaner method explained below.
Filter Removal on New Style Wood Tops
1) Obtain curved or hooked tweezers or wire similar to the ones shown in the picture.
2) Place the hook in the retaining ring as shown.
3) Pull the retaining ring until it pops out; it should not require much force. In the glass bat, the other components (filter, wire support and screen) will fall out easily. In the classic top, you will need to gently tap the top or shake it until the filter falls out. Do not push or force the filter out (it's fragile).
Removing the internal components facilitates a more thorough cleaning. Also, with the filter removed, soot can easily be burned away from the ceramic filter by heating it red hot with a propane torch.
In the glass bat, screen replacement requires filter removal.
Do not crush or scrape the ceramic filter. So be careful, especially when replacing the filter and retaining ring. The ceramic filter is fragile and easily damaged. We sell replacement ceramic filters for VG customers ONLY (at reasonable cost: $10 including postage). The VG warranty does NOT cover crushed or eroded filters.
Here is a video showing how to remove the filter from new style wood tops.
Removing Soot From Glass Sherlock Tops
1) Use pliers or forceps to remove the stainless steel retaining ring. Grasp the tiny metal tab. Pull gently.
2) Remove the ceramic filter. You can tap the top on a table to make it fall out. Be gentle with the ceramic filter. It is fragile and can be damaged by crushing.
(3) Heat the ceramic filter red hot with a propane flame. This will burn off the soot and will not harm the ceramic. It may take a minute or two to completely burn off the soot. Carefully replace the ceramic filter (the ceramic filter is conical, so put the SMALL end in first). Then carefully press the retaining ring into place with pliers. Do not crush the ceramic filter.