Vector Lighters

• Keep lighters clean from any type of dust (i.e., falling ashes when cigars and cigarettes are lighted, and dust from pockets when lighters are kept in your pockets). Use lighter leather covers to prevent dust from penetrating into the lighter. Over 90% of return lighters are serviced simply by blowing off excessive dirt and dust inside a lighter using compressed air.

• If necessary, blow off any excessive dirt and dust from the catalyzer area using compressed air can. Compressed air can be easily purchased from any local hardware or office supply store.

• Electronic Piezo lighters have sensitive ignition mechanisms that require delicate handling of the ignition switch. Do not flick or press ignition switches like a fluid flint lighter at a fast pace. Operate the push-down ignition switch slowly and gently. The lighter ignition system has a split-second delayed reaction time. Fast ignition usually results in misfiring, whereas slow and gentle ignition method ensures perfect ignition every time.

• When the flame gets weak and low, it usually means a time to refill. Constant ignition and adjustment of the flame height when the flame is weak can seriously damage lighters. Use only triple refined  premium butane gas to refill the lighter.

• Simply keeping a lighter free of dirt and dust, and refilling on a regular basis will lengthen the longevity of the lighter.

Please send your lighter back for service to:
 
    KGM Industries Co., Inc.
    c/o Customer Service
    6016 Triangle Drive
    City of Commerce, CA  90040, U.S.A. 

Be sure to include your full address including a telephone number in case we need to contact you for any reason. Insure your package for possible loss during transit and include a money order or cashiers check (no personal checks accepted) for $7 to cover shipping and handling ($15 for International Consumers).  Do not send the lighter inside of its original packaging box (tin or paper box).   The original packaging box will not be returned to you .   Wrap your lighter with a soft paper tissue so that the outer surface doesn't scratch during transit.   The turn-around time to service and return your lighter is 2 weeks or less from the day we receive your lighter.   You can also choose to pay for shipping and handling by credit card if you do not wish to include a money order.  In case of paying by credit card, be sure to include card number, expiration date, card holder's name and exact billing address.   We accept Visa, Master & AMEX.  Debit and Discover cards are not accepted at this time.