Billing Shipping and Orders

Shipping To a College Campus

If you are having your order delivered to a college campus dorm please investigate the specifics of your housing mail regulations - we have had some problems with misaddressed dorm shipments. You can usually find these instructions on your campus housing website. It is your responsibility to provide correct and complete address information. We cannot be responsible for incorrectly addressed shipments.

The VaporGenie Lifetime Warranty

The VaporGenie is sold with a lifetime manufacturers warranty covering product defects and unreasonable failures. If your VG comes apart, cracks or otherwise fails with normal use, we will replace it. All we ask is that you send us a picture of the failure (by email). You do not need to return the broken VG. We do not provide free replacements for soot-clogged filters.

We provide full refunds for returned, unused VaporGenies (refund includes outbound shipping). Sorry, but we DO NOT provide refunds for used VGs.

We accept returns on all other products sold on our website.

Is there a store in my city/my zip code that carries the VaporGenie?

We have no idea. We cannot keep track of which stores have VGs in stock. And we don't know who carries it because stores often don't buy from us directly.

If you want your local smokeshop to carry the VaporGenie, please ask them to. If your store places a wholesale order (at least 10) on your recommendation, we will give you a free VaporGenie. Also, we are open to providing commissions for VG enthusiasts that initiate wholesale orders to retail stores.

Is the packaging discreet?

Yes - We ship in plain bubble mailers with the return address as "VG".

Do you accept PayPal?

Sorry, we do not accept PayPal. We have had problems with PayPal in the past and had to stop accepting it as payment.

I Don't Have a Credit Card, can I order by mail?

We do accept orders by mail. Send cash (we prefer cash) or a money order and a note telling us what you want to order, your address, and an email address or phone number.

VaporGenie
1507 Glade Rd
Blacksburg, Va 24060-1912

Free shipping on all orders within the United States!

For orders within the United States we ship by with delivery confirmation. You do not sign for delivery confirmation. We will send a shipping confirmation by email when your order ships. We ship orders Monday - Friday usually around 5pm. Most domestic shipments take 3-5 days.

We ship all orders in a plain bubble mailer or a small box. The return address is "VG".

Non-delivery of orders within the USA must be reported within 10 days of order date.

International Shipping

We ship all over the world, nearly every country. We regularly ship VaporGenies to Canada, Australia, Japan, China, South America, Scandinavia, and all across Europe.

Orders outside the United States are shipped by First Class International. Depending on location international shipments usually take from 7-12 days to be delivered.

First Class International shipping costs in US Dollars:
1 VG - $5,
2 VGs - $8
3 VGs - $10
4VGs or more - $12

Express Mail International Shipping is optional and costs $25 no matter how many VGs you buy.

The return address is "Dan Steinberg, VG".

It is a requirement of U.S. and International law to declare all goods shipped internationally. VaporGenies are declared as "Smoking Pipes".