All VaporGenie products are sold with a lifetime manufacturers warranty covering product defects and unreasonable failures. If your VG comes apart, cracks or otherwise fails with normal use, we will replace it. All we ask is that you send us a picture of the failure (by email). You do not need to return the broken VG. Go to the Warranty Replacement Request Page to send us a warranty claim. You will be required to upload a picture of the problem, and your mailing address. It usually takes us a couple days to respond. The Warranty Replacement Request page is also accessible from the Contact Us pull down menu.
There are some exceptions to the VaporGenie warranty: Soot-clogged filters are not covered, because soot accumulation is a result of improper use. Glass VaporGenie pipes are NOT covered against breakage. Generally, damage caused by misuse such as burning your VaporGenie pipe in a fire or running it over with a truck are not covered.
