Billing Shipping & Orders

Because there is no supporting API yet we can't accept payments automatically through our website. However if you want to pay with Dwolla, just send us an email with your order and then we can send you the payment email address. As soon as we get the funds we will ship your order. If you don't know what Dwolla is go here and check it out http://dwolla.com/

All VaporGenie products are sold with a lifetime manufacturers warranty covering product defects and unreasonable failures. If your VG comes apart, cracks or otherwise fails with normal use, we will replace it. All we ask is that you send us a picture of the failure (by email). You do not need to return the broken VG. Go to the Warranty Replacement Request Page to send us a warranty claim. You will be required to upload a picture of the problem, and your mailing address. It usually takes us a couple days to respond. The Warranty Replacement Request page is also accessible from the Contact Us pull down menu.

There are some exceptions to the VaporGenie warranty: Soot-clogged filters are not covered, because soot accumulation is a result of improper use. Glass VaporGenie pipes are NOT covered against breakage. Generally, damage caused by misuse such as burning your VaporGenie pipe in a fire or running it over with a truck are not covered.

We are now offering Express Mail for domestic shipments. Orders made before 3pm Monday-Friday will USUALLY reach the destination the following day. Orders made after 3pm on Friday will USUALLY reach the destination the following Tuesday. Though nearly every Express order will be received within 1 day, we guarantee a 2 day delivery. Orders made after 3pm on Friday are guaranteed the following Wednesday (because they wont ship until Monday). USPS Federal Holidays can affect the delivery guarantees. Click here for a list of USPS holidays

This can be caused by, but not limited to one of the following reasons:

• Incorrect Billing Address Information (Street or Zip Code)
• Incorrect digit entered or numbers transposed when entering the card information
• Insufficient funds in the account.
• Issuing bank is offline or unavailable to authorize the charge.
• Card is not authorized for Internet transactions.
• Card has been disable by the issuing bank due to fraudulent activity on the card.

We provide full refunds or exchanges for returned, unused VaporGenies (refund includes outbound shipping). Sorry, but we DO NOT provide refunds or exchanges for used VGs.

We accept returns on all other products sold on our website.

We ship all over the world, nearly every country. We regularly ship VaporGenies to Canada, Australia, New Zealand, Japan, South America, Scandinavia, and all across Europe.

Orders outside the United States are shipped by

There are 2 options for International Shipping:

• First Class International.
  
  • First Class international usually takes from 7-12 days to be delivered, depending on location. Canada shipments usually take longer, around 2 weeks. Sometimes First Class International can take up to 3 weeks, in rare cases even a month.
    
  • There is no tracking provided for First Class International. However, First Class International is still pretty reliable for Europe, Australia, New Zealand, and Scandinavia. If you want to be able to track your package, then you must select Express Mail International.
    
  • First Class International costs between $5 and $12 USD depending on the shipping weight of your final order.
• Express Mail International Shipping
  • Faster, more reliable, and tracking capable service.
    
  • Express Mail International takes 5-10 days depending on location.
    
  • Costs $30 USD or more depending on the shipping weight of your final order.

We recommend the Express Mail International Service, especially for orders of $100 USD or more.

It is a requirement of U.S. and International law to declare all goods shipped internationally. VaporGenies are declared as "Smoking Pipes". Customers are solely responsible for all international duty fees

Countries we ship to: Argentina, Armenia, Australia, Austria, Belgium, Belize, Bermuda, Bosnia-Herzegovina, Bulgaria, Canada, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, GBR, Germany, Greece, Greenland, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Liechtenstein, Lithuania, Luxembourg, Macedonia, The Forme, Nepal, Netherlands, New Zealand, Northern Mariana Islands, Norway, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saint Lucia, Samoa, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Virgin Islands, Yugoslavia

Countries we do not ship to: Kenya, Mexico, South Africa, Taiwan, China, Brazil

If you live in a country that isn't on either list let us know!

Yes! We accept orders by mail. Send cash (we prefer cash) or a money order and a note telling us what you want to order, your address, and an email address or phone number and a signed statement affirming you are at least 18 years of age. If you provide an email address, you will receive an email shipping confirmation, just like our regular website orders. We accept US dollars, Swiss Francs, Euros, Canadian Loonies, Chinese Yuan and of course precious metals. Just do an approximate currency conversion-we arent picky.

Here are some tips on sending cash in the mail:

1) Sending cash is NOT illegal, so dont worry about that. Its just not recommended by most people, because cash lost in the mail is cash lost forever. We like cash because we have received a few counterfeit money orders over the years.

2) Put cash inside of something like a brochure, small book, or magazine. Or use a padded or thick envelope so the cash cannot be detected.

3) Put your correct return address on the envelope, so it will be returned to you if something goes wrong. If you want extra certainty, send it by Certified Mail. Its only a few extra bucks, but Certified Mail requires that you go to the Post Office in person.

With these simple, common sense precautions, sending cash in the mail is very safe and reliable

Our mailing address is:

VaporGenie
1404 Giles Rd
Blacksburg, Va 24060-2512

• We will never sell, trade, or otherwise transfer your private information to any outside parties. Period.
• We will never send you an unauthorized email
  • We only send emails to customers with actual correspondence.
  • We never send mass emails for advertising or for any other purpose
• If you make an order we only send two emails:
  • A receipt
  • A shipping confirmation when your order ships
• We use 256 bit Secure Socket Layer encryption to protect information between our server and your computer.
• Our website is tested daily by Comodo HackeProof to ensure that there are no security vulnerabilities.